MAVISSE customer care
Shipping & Delivery
Your next favourite, on its way.
Everything you need to know about receiving your MAVISSE order, from delivery times and charges to tracking your parcel.
Free UK delivery
On orders over £1004–6 working days
From payment, including processing and transitNo extra import charges
UK customs clearance and import duties includedUK delivery
The details, at a glance.
A clear guide to delivery for orders sent to the United Kingdom.
- Destination
- United Kingdom
- Orders over £100
- Complimentary UK delivery
- Orders of £100 or less
- Delivery charge displayed at checkout
- Estimated arrival
- 4–6 working days from payment
- Processing & packing
- Usually 1–2 working days, included in the total estimate
Working days exclude weekends and public holidays. Delivery times are estimates; carrier or customs delays may occasionally affect arrival.
No extra import charges
UK orders are sent Delivered Duty Paid (DDP). Customs clearance and import duties are covered, so there are no additional import charges to pay when your parcel arrives.
From checkout to your door
A simple journey. A personal arrival.
Confirmed & prepared
Once payment is received, your order is routed to a fulfilment centre based on stock availability and your destination. Processing and packing usually take 1–2 working days within the total delivery estimate.
Dispatched & tracked
After dispatch, tracking details are added to your MAVISSE order. Follow the link in your dispatch notification for the latest updates from the carrier.
Delivered to you
Your estimated arrival is 4–6 working days from payment. Check your items when they arrive and contact us if anything is missing, damaged or incorrect.
The finishing details
A MAVISSE arrival.
Your jewellery arrives in MAVISSE-branded packaging, without supplier branding or supplier invoices. A considered presentation for the pieces you have chosen.
Where your order begins
We work with a network of international fulfilment centres. Your dispatch location is selected according to availability and destination, so an order for the UK may be sent from overseas.
Here to make it clear
Your delivery questions, answered.
Find guidance on tracking, address changes, delayed parcels and returns.
Track your orderHow can I track my order?
Tracking details are added to your MAVISSE order after dispatch. Use the tracking link in your dispatch notification for updates. If you cannot find it, check your spam folder or contact us with your order number.
Can I change my delivery address?
Contact us as soon as you notice an error. We will check whether a change is still possible, but address changes cannot be guaranteed once your order is being processed or has been dispatched.
What if my delivery is delayed?
Check the carrier updates using your tracking link. If the estimated delivery window has passed or tracking has stopped updating, contact MAVISSE with your order number. We will investigate with the fulfilment partner and carrier and help resolve the issue.
What if tracking says delivered but I cannot find my parcel?
Check the delivery details and any safe place or reception area you use. If the parcel is still missing, contact us so we can investigate.
Do you deliver outside the UK?
Available delivery destinations and options are shown at checkout. If your address is not supported, please contact us before ordering.
What if I would like to return my order?
Please contact MAVISSE before sending anything back. Where a return is required, we will provide the appropriate return address and instructions for your location. Read our Returns & Refunds page for the applicable conditions.
Read Returns & RefundsWhere is my order dispatched from?
Orders are dispatched through a network of international fulfilment centres. The dispatch location depends on stock availability and the delivery destination; orders are not necessarily shipped from the UK.
Will I pay customs or import charges on delivery?
UK shipments are sent Delivered Duty Paid (DDP). Customs clearance and import duties are covered, so you will not be asked to pay additional import charges when your parcel arrives.
What if an item is damaged, faulty or incorrect?
Contact MAVISSE as soon as possible with your order number and photographs of the item and packaging where helpful. We will review the issue with our fulfilment partner and arrange an appropriate solution. Your statutory rights are unaffected.
How will my order be packaged?
Orders are sent in MAVISSE-branded packaging, without supplier branding or supplier invoices.