A little clarity. Every step of the way.

Check the inbox for the email address you used at checkout, including your spam or junk folder, for your order confirmation. If you cannot find it, contact us with your name and the email address used for the order. Please do not send payment card details.

Contact us as soon as possible. We will check whether your order can still be changed or stopped before dispatch. If it is already being processed, we may be unable to stop the shipment. This does not affect any applicable cancellation or return rights.

Let us know as soon as you notice an error and provide your order number and the correct address. We will check whether an update is still possible. An address change cannot be guaranteed once processing or dispatch has begun.

Orders are sent in MAVISSE-branded packaging without supplier branding or supplier invoices.

UK delivery is free on orders over £100. For orders of £100 or less, the delivery charge is displayed at checkout before you pay.

Estimated UK delivery is 4–6 working days from payment, including processing and transit. Processing and packing usually take 1–2 working days within this total estimate; they are not added on top. Working days exclude weekends and public holidays. Carrier or customs delays may occasionally affect arrival.

Tracking details are added to your MAVISSE order after dispatch. Use the tracking link in your dispatch notification for the latest carrier updates. If you cannot find the email, check your spam folder or contact us with your order number.

Orders are routed through a network of international fulfilment centres based on stock availability and destination. An order for the UK may therefore be dispatched from overseas.

UK shipments are sent Delivered Duty Paid (DDP). Customs clearance and import duties are covered, so there are no additional import charges to pay when your parcel arrives.

Check the latest carrier updates first. If the estimated delivery window has passed or tracking has stopped updating, contact us with your order number so we can investigate. If tracking says delivered, also check the delivery details, safe places and any reception area before contacting us.

For eligible change-of-mind returns, tell us within 14 days of receiving your order, then send it back within a further 14 days. Contact us with your order number and the items you wish to return. Please read the Returns & Refunds page for conditions and exceptions.

Contact MAVISSE before sending items back. We will provide the appropriate return address and instructions for your location. Please do not send a parcel to an unconfirmed warehouse address.

Handle items only as needed to inspect them, as you would in a shop. Please return them carefully packed, with their original packaging where possible. A deduction may apply if handling beyond inspection has reduced their value.

A change-of-mind return may be excluded where earrings were supplied with a hygiene seal, are unsuitable for return for health or hygiene reasons and that seal has been broken after delivery. This does not remove your rights if an item is faulty or not as described. Contact us if you are unsure.

For change-of-mind returns, you pay return postage in accordance with our Returns & Refunds policy. If an item is damaged, faulty or incorrect, contact us first so we can arrange an appropriate solution.

For an eligible cancellation, we will refund your original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. Your payment provider may need additional time to show the funds.

Sale items have the same statutory return rights as full-price items. The applicable return conditions and exceptions still apply.

Materials, finishes and measurements vary by design. Check the details on the individual product page, and use our size guide for general measuring advice. If a detail is missing, contact us with the product name before ordering.

Care requirements depend on the material and finish. Do not assume the same water resistance or care instructions apply to every piece; check the individual product information and follow its guidance.

Store pieces separately in a dry place and clean them gently with a soft cloth. Avoid harsh chemicals, abrasive cleaners and prolonged contact with perfume or cosmetics. Follow the care advice for the specific material and finish.

Contact MAVISSE as soon as possible with your order number and photographs of the item and packaging where helpful. We will review the issue and arrange an appropriate solution. Your statutory rights are unaffected.

The payment methods available for your order are displayed at checkout before you pay.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total. Any eligibility rules, minimum spend or exclusions attached to the offer still apply.

Check the spelling, expiry date and conditions of the offer, including any minimum spend or product exclusions. Some offers cannot be combined. If you still need help, contact us with the code and the message shown at checkout, without sharing payment details.